Information and guidance enquiry

If you couldn’t find what you were looking for on our Advice and Guidance pages, you can contact us using the enquiry form below.

This service is for autistic people, their families and supporters living in the UK.

Please note: We are not a crisis or emergency service. If you need urgent help, please use the emergency support options listed here.

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What this service can help with

Information

Clear information on autism and related topics

Guidance

Guidance on next steps

Signposting

Signposting to organisations, services or resources that may help you

A trained advisor will read your enquiry and respond within 10 calendar days.

You can request a reply by phone, email or post.

What happens when you submit the form?

1

Your enquiry is securely received by our team.

2

An advisor reviews the information you have provided.

3

We contact you in the way you’ve told us you prefer.

4

We provide information, guidance and signposting based on your enquiry.

5

We will make reasonable adjustments and offer options for translating our information to ensure our advice is accessible to all.

At the National Autistic Society, we are dedicated to providing autistic people, their families, and supporters with accurate, up-to-date information and guidance.

Every enquiry is handled by experienced advisors who follow a robust process to ensure responses are evidence-based, clear, and tailored to individual needs. We draw on trusted sources, including research, lived experience, and reputable organisations, to offer reliable information and signposting to relevant services.

Our commitment is to empower every enquirer with the knowledge and support they need, helping them navigate challenges and make informed decisions.

Enquiry form

While you wait for a response

You may find the following resources helpful:

Autism Services Directory

Search our directory for organisations and services across the UK that are specifically for, or have adapted their services, to meet the needs of autistic people and/or their families

Search the Directory

Online Community

The Online Community is a place where autistic people and their families come together to connect, support each other and share experiences. We are an online autism support forum with over 3,500 active users. Support is available 24 hours a day, in a safe and welcoming environment.

Join the community

Advice and guidance

Advice and guidance about autism and the challenges autistic people and their families face. Topics include what is autism, diagnosis, communication, mental health, education, and more.

Explore advice and guidance