If you are autistic, or you are a family member of someone on the autism spectrum, here are some ways in which you can get information and advice from us.

By phone

0808 800 4104

Our Supporter Care telephones line will be closed today, Thursday 6 September, due to team training. You may find the answer to your enquiry on our website

In the meantime, you can contact the Autism Helpline via their online enquiry forms

Our usual hours will resume from 9am on Friday 7 September.

Monday-Thursday 10am - 4pm
Friday 9am - 3pm

We receive over 80,000 enquiries a year, so there are times when our phone lines get very busy and you may not be able to get through immediately. When an adviser is available to take calls we aim to answer within 60 seconds. You will be held in a queuing system when advisers are on calls and put through when the next adviser becomes available. Due to the nature and length of some calls, our response time may increase.

If you are unable to get through, it is because our advisers are busy answering calls, so please try again later or alternatively use our online enquiry form.

Listen to pre-recorded information on 'what is autism?', 'what is Asperger syndrome?', 'getting a diagnosis' and 'items in the news' by calling 0808 800 4104 and selecting Option 1 on the menu.

To receive an information pack

  • Call us:
    0808 800 4104
    and select Option 3 to leave a voicemail request for an information pack
  • Note:
    When calling for information packs, please provide your name and address, and state if it is for an adult or child. Also state if you would like information on autism or PDA. We aim to respond to all text and voicemail requests for information within one working day. Our post is sent second class so this information may take a few days to get to you.
  • Due to resources, we are only able to send a general information pack. For more specific information, please call us on 0808 800 4104 or go to www.autism.org.uk/enquiry.


Send us your enquiry using our online form.

Please note: the helpline is currently experiencing extremely high demand at the moment, and it may therefore take us a minimum of 28 days to reply to emails and enquiries.

You can also find answers online using our dedicated page.

By post

Send your enquiry to:

Autism Helpline
The National Autistic Society
393 City Road
London EC1V 1NG

We currently aim to respond to letters within 14 working days from the date they are received. Our post is sent second class so it may take a few days for our reply to get to you.

By Minicom

Call us on 0845 070 4003

If you are deaf or hard of hearing you can contact us by Minicom. You will need to have your own Minicom to use this service.

Please see How we can help section for details on what advisers are able to help with.

Not autistic yourself or a family member of an autistic person?

If you are a professional, researcher or student seeking information and support for professional or study reasons please visit the following pages for information on how The National Autistic Society can support you: