Due to a significant increase in demand for our service and a high volume of outstanding calls, Parent to Parent will be temporarily closed to new enquiries. Please contact us when we re-open from 17th May. Thank you in advance for your patience and understanding.
Parent to Parent is a confidential telephone service providing emotional support to parents and carers of autistic adults or children. The service is provided by trained parent volunteers who are all parents of an autistic adult or child.
Telephone:0808 800 4106
(Leave a message and we will call you back.)
"Wonderful personal advice that was so much appreciated and valued. Thanks to their support I don’t feel as isolated and alone and have ideas to support my child."
"Really powerful to make a connection and swap experiences with another parent. Helped me feel less alone."
“I feel more positive and hopeful. I can see a way forward.”
provide an impartial listening ear
support you in identifying key issues and strategies
direct you to appropriate services for information and advice
call you back at a convenient time during the day, evening or weekend
offer you complete anonymity, as our volunteers are distributed across the UK.
answer your call straight away, but we will call you back as soon as possible
provide face-to-face support
provide you with ongoing support.
The Parent to Parent Emotional Support Helpline is not a crisis or emergency service. We do not hold the authority under UK legislation and the Care Act 2014 to investigate, assess or intervene.
If you or you feel that someone you know is vulnerable and may be at risk, it may be worthwhile contacting your local children or adult safeguarding services who are the appropriate services to make a decision should they feel it is appropriate to do so.
If you feel that you are able to contact your local authority’s safeguarding service yourself, you can find their details by typing into a search engine such a Google: “[your local authority] [ adult/child] safeguarding team].”
You would be looking for a webpage specific to your local authority (council) which should include the contact details of your area’s safeguarding services. In order to be certain that the webpage is specific to your local authority, please keep an eye out for the webpage URL address to end in “.gov.uk” as local authority and government body websites will end in the suffix.
If you feel you or someone you know is in immediate risk or danger, it is a case of contacting emergency services, such as the police. You can contact them using the contact details below:
In an emergency telephone: 999
Textphone: 18001 followed by 101
Textphone in an emergency: 18000
For training and quality purposes there may occasionally be another person listening to your call. The personal data you provide will be used for administration, statistical and other purposes connected with the National Autistic Society and autism.
Information is not disclosed to third parties for marketing or other purposes not connected with autism. Technical and organisational measures are taken to prevent unauthorised or unlawful processing or disclosure of information. Please see our privacy and data protection policy.
We may at times signpost enquirers on to other organisations. We cannot guarantee the service of other organisations we refer you to and therefore cannot make recommendations. These external websites and organisations are maintained by other groups. They are provided in good faith. The presence of a service does not necessarily imply that the National Autistic Society endorses or supports the originator(s), nor does the absence of a group imply that the National Autistic Society does not support it and cannot be held responsible for the quality of information provided.
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