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National Autistic Society - Leading UK charity for Autistic people

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Help and support

Our contact centre of dedicated helplines is here for you and answers over 75,000 enquiries each year. We are often very busy, and will do our best to reply as quickly as we can. You can also use our online advice and guidance or our Autism Services Directory to see if you can find what you're looking for.

Advice and guidance

In-depth advice and guidance pages on the major challenges autistic people and their families face, including behaviour, education and health issues.

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Autism Services Directory

The UK's most comprehensive directory of services and support for autistic people, their families, and people who work with them.

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Helpline closure

Please note: the Autism Helpline closed on 9 June 2021. 

You can find out more why we had to make the difficult decision to close the helpline in this blog from our Chief Executive, Caroline Stevens. 

If you are in crisis or need urgent help, find out who you can contact here. 

We continue to run a wide range of advice and support services for you: 

  • Our Advice and guidance section has information on a wide range of topics, including what autism is, diagnosis, mental health, education, communication, and many more. 
  • Five specialist helpline/casework services relating to education rights, school exclusions, autism inpatient mental health, transitions from school, and parent to parent emotional support.  
  • The Autism Services Directory where you can search for autism services across the UK. 
  • We have branches and our online community which offer peer-to-peer support.  

Once again, we are very sorry that we have closed the Autism Helpline.  


Phone and email services

Education Rights Helpline

Information and advice for families on school education rights and entitlements.

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Transition Support Helpline

Advice and support for young autistic people and their families on making the transition from school or further or higher education to adult life.

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Education Tribunal Support Helpline

Advice and support for families on education tribunals.

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School Exclusion Helpline

Advice for families on preventing and challenging school exclusions.

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Autism Inpatient Mental Health Service

Information and support for autistic people and families whose loved one is - or is at risk of being - detained in a mental health hospital.

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Parent to Parent Emotional Support Helpline

Confidential telephone service providing emotional and listening support to parents.

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General enquiries

Information and advice on fundraising, membership, publications, donations, general enquiries and for giving feedback. 

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Urgent help

All the information you need if you require support urgently.

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You are not alone

Join our online community

Our online community is a place for autistic people and their families to meet like-minded people and share their thoughts and experiences.

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Find your local branch

We have 116 local branches led by amazing volunteers. They are places to meet other autistic people and their families and to find out what's going on in your area.

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