Closing date: 01/12/21
Reference: REQ004047
Department: Operations
Location: Trowbridge
Starting salary: 23,289 to 31,301 GBP per annum dependent on experience
Category: Permanent
Package: 45 hours per week Monday - Friday plus 24/7 standby hours, defined contribution pension scheme, 24 days holiday rising to 28 days with service

Are you organised and motivated? Do you enjoy working in a busy, fast-paced environment? If so, we have an opportunity in our customer dispatch team that could be what you are looking for.

What will I be doing?

As a Sewerage Scheduler you will be primarily responsible for delivering outstanding customer service, liaising with customers and scheduling work to field staff within service level agreements (SLA) while ensuring customers’ expectations are met and exceeded.

Excellent team, multi-tasking, customer service, communication and motivational skills are key to this role, as is the ability to resolve issues, assess job priorities and ensure work is completed within strict SLAs.

You will need to make clear, decisive and efficient judgements while having the ability to give clear direction to all parties who require work progress and outcome updates.

What do I need?

You will need to have a positive attitude, enthusiasm to learn new skills and the ability to exceed both your own and customers’ expectations.

You will also require the ability to remain calm and positive when under pressure, while incorporating flexibility into your role during periods of change.

A good working knowledge of the water industry is preferred but if you are a motivated individual with excellent customer skills and the aptitude and approach to effectively problem solve under pressure, we’ll ensure you get all the training you need to confidently adapt your skills to the role.

This role is available for flexible working, including job share if a suitable job share partner can be found. Please note this role requires standby cover.

What you’ll get from us?

Our people tell us Wessex Water is a great place to work, and they stay with us! We are proud of how we support development and career progression. We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer. Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

The appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks. You must also be able to provide proof of your eligibility to work in the UK. 

How to Apply:
To apply for this role, please email your CV along with a cover letter to the employment team at the National Autistic Society. CVs and cover letters from suitable candidates will then be forwarded on to Wessex Water. 

Wessex Water are working with the National Autistic Society to make their processes and practices inclusive and accessible for autistic candidates, and for this reason it will be helpful for you to state your connection to autism on your cover letter when applying.