Thank you for contacting the Parent to Parent Emotional Support Helpline.

We can offer emotional support to parents and carers of autistic children and adults. Please be aware that we do not offer a crisis service. If you require urgent help please refer to our urgent help page. 

Everything you tell us will be kept confidential within the service. The only time we may need to break confidentiality is if you tell us something we cannot keep private, for example, if you or someone you are close to is at risk.

We are a small but dedicated team of parent volunteers who will be supporting numerous families.  Our current waiting time is up to 10 working days but it may take longer for us to respond during particularly busy periods. Our volunteers will make three attempts over a number of days to contact you. If you are unable to talk to the volunteer at any of these times, please contact us again.

In the meantime, you may wish to look at our information resources which provide strategies and support on wide a range of topics, including diagnosis, behaviour, communication, and strategies and interventions. 

Best wishes
Parent to Parent Team