The outbreak of coronavirus has caused a lot of uncertainty in the world right now and has meant we’ve had to change the way we work. As such, we wanted to advise you of some of the effects that this will have on our membership scheme:
At present, we are still able to send physical copies of Your Autism to your household, four times a year. We will do our best to notify you if this situation changes. Your next issue is due to arrive on or around 15 May 2020. We also have editions planned for September and November of this calendar year.
We are still able to send renewal reminders related to your membership via post. We will do our best to notify you of any changes to this situation.
We will continue to send e-communications related to your membership as well as information about our wider work, where we have permission to contact you via email.
You can continue to access the current and previous editions of Your Autism magazine via the online members’ area.
If you have recently joined as a member, please be advised that we are currently unable to send welcome packs to new members via post. We will continue to send welcome communications via email, where we have permission to contact you in this way.
If you pay for your membership via Direct Debit and amend or cancel your instruction, we strongly advise that you do so by contacting your bank or building society as our service might be slower than usual. We would also like to advise you that we are currently unable to confirm cancellation or amendment of a Direct Debit instruction via post. We will be able to notify you of any amendments by email, where we have a contactable email address for you.
If you choose to start paying for your membership by Direct Debit and set up a new Direct Debit instruction, please be advised that we are currently unable to send confirmation of this via post. We will be able to notify you of this by email, where we have a contactable email address.
We sincerely apologise for the inconvenience that this may cause you and we will do our best to keep you updated of any changes. If you have any queries related to any of the information above or your membership in general, please email us at firstname.lastname@example.org. However, as you might expect, our service is slower than usual due to the impact of the coronavirus. Thank you in advance for your patience.We’d like to take this opportunity to wish you well during these difficult times and thank you for your continued support.
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