0808 800 4106

Winner of a 2017 Autism Professionals Award

Free from landlines and most mobiles: 
3, O2, EE, T-mobile, Virgin and Vodafone

Would you like to receive confidential emotional support from another parent?

Parent to Parent is a UK-wide confidential telephone service providing emotional support to parents and carers of autistic children and adults. The service is provided by trained parent volunteers who offer telephone support from their own homes. The Parent to Parent volunteers are based across the UK, so parents don’t have to share information with someone in their local area. 

Our volunteers have personal experience of autism and the impact it has on their own families. They can give other parents the opportunity to talk through problems and feelings.

Our volunteers can:
> provide an impartial listening ear
> support you in identifying key issues and strategies
> direct you to appropriate services for information and advice
> call you back at a convenient time during the day, evening or weekend
> offer you complete anonymity, as our volunteers are distributed across the UK

Our volunteers cannot:

> answer your call straight away, but we will call you back as soon as possible
> provide face-to-face support
> provide you with ongoing support

Our conversation was focussed, supportive and empowering. I felt understood, encouraged and more confident about the way ahead. Thank you very much.

How can I contact the Parent to Parent Service?

You can call at any time, day or night, and leave a message on our 24-hour answer phone. Please be aware that you will not speak to someone immediately as this is not a manned line. If you leave a message, we will call you back as soon as possible at a time that suits you, including evenings and weekends. Alternatively you can complete our online enquiry form.

We encourage you to leave as much information as you can in your answerphone message, including:

  • suitable times for a volunteer to call you back
  • whether you are happy for an answerphone message to be left, or for a message to be left with another member of your family
  • whether you would like to speak to a mother or a father

I cannot thank the volunteer I spoke to enough. For the first time as a parent I felt understood. I have felt so isolated for such a long time.

Have you called the Parent to Parent Service and would you like to give us some feedback?

We’d love to hear your thoughts on the support you received, you can fill in our online feedback form here.

Sheer volume of kindness and empathy made it more bearable.

After using our Parent to Parent Service, you may also find that our local branches are a good source of information or support.

Fantastic - finally spoke to a person who 'got me' and felt so much more positive and well-informed. Invaluable service.