Two boys holding and Autism friendly certificate and smiling


Kimberley Allsopp, Creative Learning Officer at the Theatre Royal and the Royal Concert Hall, tells us about the feedback they’ve received from customers after taking the National Autistic Society’s Autism Friendly Award.

What changes did you make as part of the Award are you most proud of?

Through training and awareness the confidence of our staff has increased, positively impacting on our customer service for all customers. The sense of community that has been created between all departments in regards to the relaxed performances makes us very proud. Members of all departments come together to ‘lend a hand’ of the day of a relaxed performance. Because of this we are able to give people who may find it difficult or upsetting to attend a performance the opportunity to come along and enjoy a show.

What feedback have you had from autistic people and their families?

We’ve had some really positive comments from autistic people and their families who have used our two venues. These include:

Thank you for making our children feel welcome, safe and special

I was able to have fun with my son and looking around at how the kids were able to jump up and down without anyone complaining was absolutely brilliant

All the staff at the Theatre were extremely helpful and it was a joy to watch so many people enjoying themselves without having to worry about the reaction of others in the audience.

What difference has having the Autism Friendly Award made to your organisation?

The Award has provided us with an outward facing, visible ‘badge’ that people recognise. This promotes trust and reassurance that from booking tickets to seeing the show, all audience members will be supported.

How has the National Autistic Society supported your business or venue?

By providing guidance in where we can improve and reassurance that what we are doing is correct.