Complaints about health or care provision

The health and care complaints process can be different for adults and children and according to where you live.

You can use our complaint letter template. The letter will need amending before you send it to make it relevant to your situation. 

Care assessment, housing and Personal Independence Payment (PIP) letter templates 

Here are some letter templates for writing to your Local Authority or the Department of Work and Pensions. All the letters will need amending before you send them to make them relevant to your situation. 


Northern Ireland



community care

Personal Independence Payment