Why did you apply for the Autism Friendly Award?

We applied for the Autism Friendly Award as it truly demonstrates our commitment to inclusivity and accessibility for autistic people. It has ensured that our customer service, facilities and environment are welcoming and accommodating to everyone wanting to holiday here.

We have seen an increase in the number of autistic customers and their families. One family have now visited four times as their autistic son really enjoys our swimming pool. Having daily access to private sessions in the swimming pool when nobody else is in there has allowed him to really enjoy his swimming in a peaceful, calm environment. He now arrives in his swimming shorts ready! Another family have repeatedly booked as their autistic daughter enjoys her own space in The Studio, where it is quiet and restful, enabling her to play with her toys in relaxed surroundings.

The pre-arrival visit where guests can come and look at our cottages, swimming pool and spa beforehand has become increasingly popular, and guests are very grateful. It is especially useful for multi-generational families who are staying in all the properties. They really like to see what they are coming to beforehand to help their pre-holiday planning for all generations with different requirements.

Our staff are now trained to understand and support autistic individuals and their families. This gives us all a sense of pride that our business is fully understanding and values inclusivity. Guests also feel that their individual needs can be met; they know we want to help them have the best holiday here at Burlton, time and time again.