Application process and FAQ
The Neuroinclusive Access Award application process:
Enquire about signing up using our online form below
Work through the workbook provided
Roll out training (if required)
Submit your online self-assessment form
Application approved
Receive the award and your certificate
Frequently asked questions
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The Neuroinclusive Access Award is aimed at businesses, attractions and venues that a neurodivergent person may visit independently or with support. It is about the overall accessibility of the neurodivergent visitor experience.If you provide support to neurodivergent people in any depth more than as customer service you may like to explore our other Accreditation awards that will be more suited to your business.
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Around 1 in 7 people (approx. 15%) are neurodivergent in the UK. The impact of these on the visitor economy within the UK would be huge, this also does not include non-UK based customer visiting whilst in the country on holiday.Neurodivergent people and their families can experience heightened levels of anxiety when visiting new locations, for some this results in them not attending at all. With low cost reasonable adjustments it can open up your business to all, increasing footfall and the potential return of customers.
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Our fees are based on the number of customer facing staff you have. These are staff members who may interact on different levels with customers accessing your business or attraction.
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Undertaking the award takes businesses different lengths of time depending on what current neurodivergent practices are in place. The overall journey includes:- Ensuring staff have the right level of neurodiversity knowledge
- Using the neuroinclusive access workbook to reflect on what current neurodivergent friendly practices are in place and where you may need to develop further
- Implementing any actions you have noted from using the work book
- Submitting and uploading your Neuroinclusive Access Award application to the NAS
- Secret shopper visit for those that have a multi-site business
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There are 3 possible outcomes to the Neuroinclusive access assessment: Bronze, Silver, GoldYou can find out what each level requires within our criteria.
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Customer facing staff must have completed some neurodivergence awareness training so that they develop an understanding of neurodivergence and supporting approaches. Training will also help your team reflect on what other neuroinclusive practices they may wish to implement to ensure that your business is neurodiversity friendly.Training can be sourced for many providers. The NAS also provides neurodiversity awareness sessions and training courses. Please see our training pages for more details.
Accreditation customers receive a 10% discount on any NAS training.To depending on what outcome of the Neuroinclusive Access Award you wish to receive as a minimum 50% of customer-facing staff have completed some form of neurodiversity training. This percentage increases with higher level recognition.
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When you achieve the award, you are given an achieved date within your Neuroinclusive Access Award logo. There is no expiry but we would recommend that you are reassessed every 3 years to ensure that the customer experience is still positive and possibly even improved.
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If you are successful in achieving the award we will:-
Provide you with a Neuroinclusive Access Award Logo and Certificate
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A listing on our Autism Services Directory
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A communications pack to help you publicise your award
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Opportunity to feature on our Neuroinclusive Access Award webpages as a testimonial
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