Bristol Airport has been given the National Autistic Society’s Autism Friendly Award following work with OCS Group to ensure the airport offers a friendly environment for autistic passengers, along with support services that target the accessibility needs of the passengers and their families.

The Autism Friendly Award recognises the success of Bristol Airport and OCS Group in providing assistance that improves the experience at the airport for autistic passengers, their families and caregivers. Bristol Airport and OCS Group have worked together to ensure clear information is available about the airport, how to plan their journey and how to access assistance at the terminal. 

Phil Holder, Head of Operations Support at Bristol Airport said: “We are delighted to receive this award.  It is a culmination of months of collaboration and training between the Airport, OCS and the National Autistic Society.  We appreciate and understand for some families the airport journey can be stressful, this award provides the reassurance to passengers extra assistance is available at Bristol Airport, if and when needed.” 

Daniel Cadey, Autism Access Development Manager at the National Autistic Society said:
“Autistic people and their families want to access the same opportunities others often take for granted, and this includes holidays and travel. But many rely on routines to make sense of an often confusing world and can find the busy and unpredictable airport and flight environment distressing and disorientating.

"So we are delighted that Bristol Airport has put so much effort into improving this situation and have achieved our prestigious Autism Friendly Award.  What particularly impressed us was their hidden disabilities lanyard scheme, designated quiet routes and excellent online resources for autistic people and their families. Airport staff will also receive autism training. This means that at every stage of the flight process, from check-in to boarding, staff will be aware of autism and will be able to offer appropriate support and advice.

“We hope that many more airports will follow their inspiring example.”

The National Autistic Society’s Autism Friendly Award recognises organisations who commit to making sure that visitors with autism receive the same warm welcome as everybody else.

Find out more about our Autism Friendly Award.