Two people at a bus stopThe Department for Transport is holding a national consultation on improving access to travel for disabled people. We know that this is an important issue for many of you.

The DfT has produced a draft action plan along with an easy read version. Proposals include:

  • Better regulation and guidance on accessible information on public transport
  • A review of Blue Badge eligibility for people with non-physical disabilities
  • Standard eligibility for concessionary travel passes across the country
  • A National Assistance Card for people with hidden disabilities
  • Training and education of transport providers and staff
  • Research on access to ‘spontaneous’ (not pre-planned) travel, and what assistance is needed – for example, managing unplanned changes.

Share your experiences

The DfT is keen to hear about people’s experiences, both positive and negative, of using transport services. You can help by answering the following questions:

  • What are the main challenges autistic children and adults face in getting on public transport?
  • What could Government, local councils, bus or train companies do to help address these challenges?
  • What in your experience are the levels of understanding of transport providers and staff of the needs of autistic people?
  • Would better training for staff help?
  • Would better provision of clear information help? Please give examples from your experience.
  • What do you think about the introduction of a national assistance card (like an autism alert card) that all public transport staff would be able to recognise? 
  • How well do you feel concessionary bus passes work in supporting the local transport needs of people on the autism spectrum, and how might this be improved?
  • What would improve your/your family's experience of air travel? 
  • What do you think about how the Blue Badge scheme currently works? Can you explain why autistic people might benefit from a Blue Badge and provide ideas you might have on how to change the eligibility criteria?
  • What is your experience of trying to travel spontaneously (without pre-planning, such as arranging transport assistance)? What steps could Government, transport providers and operators take to promote this and reduce restrictions?

You can respond to any of the questions that may be relevant to you.

Please send your response directly to The deadline for submissions is 15 November 2017.

Please also copy into your response – as the more the DfT receives, the better they will be able to understand and plan for the needs of autistic people and their families.

Send your response