Confidentiality

The Autism Helpline is a confidential service which means that usually anything you tell us will be kept private and we won't tell anyone outside the Helpline. However, there are times when we have to break confidentiality. This would be if someone tells us about something very serious that we cannot keep private, for example if we feel someone is at risk.

Data protection

For training and quality purposes there may occasionally be another person listening to your call. If this is the case when you call, you will be informed and asked if you are happy for this to happen.

The personal data you provide will be used for administration, statistical and other purposes connected with The National Autistic Society and autism. Information is not disclosed to third parties for marketing or other purposes not connected with autism. Technical and organisational measures are taken to prevent unauthorised or unlawful processing or disclosure of information.

During your call we may ask permission to send you further information about The National Autistic Society. If you are happy to receive this information your contact details but not the reason for your call will be passed on to the appropriate NAS team.

Read the full NAS Privacy and Data Protection Policy.

Referring you on to other organisations

Whilst we are able to offer information and advice on a wide range of topics, we are not able to do so on every topic. Find out more about what we can and can not do.

When we are unable to provide information or advice ourselves we may refer you on to other organisations. However, we cannot guarantee the service of other organisations we refer you to.

Comments, compliments and complaints

If you have any comments, compliments or complaints about the Helpline please write to:

Helpline Manager
The National Autistic Society
393 City Road
London EC1V 1NG

You can also provide feedback on the service you have received from the Helpline by filling in our short feedback survey.