The Autism Helpline provides impartial, confidential information and advice.

The Helpline can:

  • answer general questions about autism and Asperger syndrome - for example, we can talk through what the condition is, how it might affect someone, and suggest strategies to help
  • talk through options available to people with autism and Asperger syndrome
  • talk through support options available to family members.
  • tell you about local services.
  • refer you on to other organisations that may be able to help you.
  • send you information in the post or by email about all of these things.

Some of the things we are most frequently asked about are:

  • how to get a diagnosis for a child or adult
  • how to help with a child’s behaviour
  • how to access respite
  • how to get extra help at school
  • how to get help with employment?

Is there anything the Helpline can not do?

  • The Helpline can not advise you on legal issues. None of our advisers are legally trained. However, we can give you details of solicitors and law societies that may be able to help you.
  • We can not advise you on medical issues. None of the Helpline Advisers are medically trained. However where possible we will give you details of specialists who may be able to help.
  • The Helpline can not take on your case or act as your advocate. However, where this is needed we will try to refer you on to an organisation that can help you.
  • We can not offer a counselling service. None of the Helpline Advisers are qualified counsellors. We do however maintain a database of counsellors with knowledge of autism and Asperger syndrome who may be able to help you.
  • We can not offer a phone back service. Unfortunately, we are unable to call people back.
  • However, we can book appointments with our specialist advisers, if your enquiry relates to their specific area of specialism and they will call you back at an arranged time.
  • The Helpline can not actively refer people on. We will give you details of people and organisations that may be able to help you, but we are unable to contact them on your behalf.
  • We can not advise you about conditions which are not part of the autism spectrum such as ADHD or schizophrenia. We can however refer you on to organisations that specialise in these conditions. 
Where we can not help you we will always try to forward you on to someone that can.