How to contact our Education Rights Service

0808 800 4102

Free from landlines and most mobiles: 3, O2, Orange, T-mobile, Virgin and Vodafone.


Our Education Advice Lines can help when you want general information about your child’s educational rights and entitlements or advice on specific topics such as getting extra help in school, assessments, education plans, reviews or school transport.

Our Tribunal Support Lines can help you consider your options if you have a right of appeal against a decision about your child’s educational needs.

Help from specialist volunteers in your area

If you live in England

  • Telephone (leave a message on our answering service) – 0808 800 4102 and press option 1 for our Education Advice Line and option 2 for our Tribunal Support Line
  • Email:
  • Using our online enquiry form


If you live in Scotland


If you live in Northern Ireland


If you live in Wales


Give us your name, number, brief details of why you are contacting us and the best times to call you back. You will usually hear from one of our specialist volunteers within a few days, although this can take longer at busy times.

We will:

  • Take more details about your situation
  • Explain what you can do to get your child the support he or she needs
  • Tell you about other sources of information or support
  • Provide ongoing support if needed. It may not always be the same volunteer who contacts you.

We support over 2,000 families a year, many on an ongoing basis, so there are times when our phone lines get very busy and we may not be able to get back to you as quick as we would like. We will return your call as soon as we possibly can.

The Education Rights Service is a confidential service which means that usually anything you tell us will be kept private and we won't tell anyone outside the Service. However, there are times when we have to break confidentiality. This would be if someone tells us about something very serious that we cannot keep private, for example if we feel someone is at risk.

We are supported by law firms Clifford Chance LLP, Harper Macleod LLP and Exchange Chambers as part of their community affairs commitments