Everyone has a right to complain if they are not happy with the standard of a care service they receive. This section explains how you can set about making a complaint.
Care services can be provided by the NHS or your local social services department. A complaint to the NHS could be about being refused a referral to a diagnostician by your GP, or being refused assessment by NHS diagnosticians. A complaint to social services could be about not getting a community care assessment or, in your view, the right care services.
If you have been waiting a long time for a service or feel that an incorrect decision has been made about your care, then you can make this known to the NHS or your social services department. The organisation will investigate and attempt to put things right.
There are several ways of trying to resolve problems and there is also help available.